Standard Guarantee:



Returns happen. Don’t worry, we understand. That’s why we have a 60 day return policy for all products at United by Blue. Here are a few details if you’re making a return:




  • All United by Blue products are guaranteed for 60 days after purchase date. If any issues arise during that time, the item can be returned for a full refund or exchange, no questions asked.

  • The item must be purchased from unitedbyblue.com

  • You must supply your order number and/or email receipt  to make a return under the guarantee program.

 

Long Haul Guarantee for Bags:



Your bag is supposed to take a few hard knocks on the road. Leather darkens and dyes are weathered to handsomer shades. But frayed stitching and broken hardware are not so romantic. UBB bags are durable, sturdy, and dependable, so if unexpected breaks should happen, we’ll be glad to replace damaged bags for up to one year. Here are a few details on bag returns:


            

  • This guarantee is good for one year.

  • The bag must be bought at unitedbyblue.com

  • You must supply your bag order number and/or email receipt to make a return under the guarantee program.

 

Other Details for Returns:

 

  • All merchandise must be unworn and undamaged with all packaging intact (including hangtags and banana fiber bags).

  • All sale items are final sale and cannot be returned or exchanged.

  • After we receive your order, we’ll take about a week to process it. 

  • Payment will be returned to you in the same method it was originally paid. Turnaround time for your refund varies based on your method of payment.

  • Shipping is non-refundable, unless we made a mistake! 

  • Returns can only be accepted for purchases made on unitedbyblue.com. 

  • Purchases made online at unitedbyblue.com cannot be returned to a retailer that carries United By Blue merchandise.

  • We offer free shipping on all US returns and exchanges.

 

How to make a return

 

1. Give us a call at 1-800-779-0240 ext 4 . Have your order number ready and we’ll email you a prepaid packing label.

 

2. Download, print, and complete this form and put it in your box.

 

3. Place the item you’d like to return with all of its packaging in a box, tape it up, attach the label, and put it in the mail.

 

How to make an exchange

 

1. Exchanges have the same first step as returns. Give us a call at 1-800-779-0240 ext 4 with your order number at the ready. We’ll email you a prepaid packing label to ship your item back.

 

2. Download, print, and complete this form and put it in your box.

 

3. If you’re exchanging your purchase for the same item in a different color or size, we’ll package it up and send it out to you as soon as your old item arrives in Philadelphia.

 

4. If you’re exchanging your purchase for something different, we’ll charge your card for the new item you’d like to purchase and release the old charge once your old item arrives and your new one ships out.

 

International returns

 

If you made your purchase outside the US and need to send it back, you are still welcome to do so. For international returns, most of the same rules apply. 

 

Unfortunately, we are unable to offer free shipping on returns to international addresses. However, because packages take a longer time to get to international addresses, and we can’t accommodate return shipping, we extend the return window to 45 days for international returns.

 

How to make an international return

 

1. Download, print, and complete this form.

2. Place this form along with the item you’d like to return with all of its packaging in a box.

3. Ship your return to:

 

United By Blue

340 N 12th Street, Suite 422

Philadelphia, PA 19107

 

 

Customer Service

 

Questions? Comments? We’re here to help. Here’s how to reach us:

 

Email us for help at [email protected] 

Call us at 1-800-779-0240. 

We’d love to hear from you even if you don’t need help!

 


We’re a pretty small team, so either way, you’re guaranteed to correspond with a real live human being.

 

We can’t wait to hear from you!

 
  • All merchandise must be unworn and undamaged with all packaging intact (including hangtags and banana fiber bags).
  • All sale items are final sale and cannot be returned or exchanged.
  • After we receive your order, we’ll take about a week to process it. 
  • Payment will be returned to you in the same method it was originally paid. Turnaround time for your refund varies based on your method of payment.
  • Shipping is non-refundable, unless we made a mistake! 
  • Returns can only be accepted for purchases made on unitedbyblue.com. 
  • Purchases made online at unitedbyblue.com cannot be returned to a retailer that carries United By Blue merchandise.
  • We offer free shipping on all US returns and exchanges.